Q1. How do I book a ride with HRM Limo?
A: You can book directly through our website, by calling 631-203-3333, or by emailing info@hrmlimo.com. Advance reservations are recommended for guaranteed availability.
Q2. Which areas do you serve?
A: HRM Limo and Airport Transport proudly serves Long Island, Nassau County, Suffolk County, and all NYC boroughs, including transfers to/from JFK, LaGuardia, Newark, Teterboro, and local Long Island airports.
Q3. Do you track flight arrivals for airport pickups?
A: Yes. We monitor all incoming flights in real-time. If your flight is delayed, your chauffeur will adjust the pickup time accordingly at no extra cost.
Q4. What is your cancellation policy?
A: 24+ hours in advance: Full refund. Less than 24 hours: Cancellation fee may apply. No-shows: Charged the full fare.
Q5. What types of vehicles are available?
A: Our fleet includes Luxury Sedans, Premium SUVs (Cadillac Escalade, Chevrolet Suburban), and spacious vehicles for groups, corporate travel, and special occasions.
Q6. Can I book HRM Limo for hourly or long-distance trips?
A: Yes! We offer hourly packages for NYC tours, winery trips, and events, as well as long-distance rides to destinations like Atlantic City, Washington DC, and Niagara Falls.
Q7. Are your chauffeurs professional and licensed?
A: All HRM Limo chauffeurs are professionally trained, licensed, insured, and background-checked for your safety and comfort.
Q8. Do you offer child car seats?
A: Yes. Car seats are available upon request at the time of booking. Please let us know your requirements in advance.
Q9. Is smoking allowed in the vehicles?
A: No. Smoking, vaping, and illegal substances are strictly prohibited in all HRM Limo vehicles.
Q10. Can I make changes to my reservation?
A: Yes, changes can be made by contacting us at least 12 hours prior to your trip (subject to availability). Call 631-203-3333 or email info@hrmlimo.com.
